Cham Bakery
Privacy Policy
The short version: we keep what you send us so we can answer you, we never sell it, and we delete it when you ask.
What the forms keep
This site has four forms: contact, foodservice samples, wholesale and distributors, and retail buyers. When you send one, we keep what you typed into it:
- your name
- your email address
- your phone number, if you gave one
- your company, if you gave one
- your city, state and ZIP code, if the form asked for them
- your message
We also note the date you sent it and the internet address it came from, so we can spot and stop spam. From that address we see roughly which town your message came from, using IP to City Lite by DB-IP, licensed under CC BY 4.0.
Where you came from
With your message we also note the kind of device you sent it from (phone, tablet or computer), your browser, the size of your screen, and the website or ad campaign that sent you to us. We note the page you first landed on, how many pages you looked at and for how many minutes before you wrote, the hour and day of the week you wrote, and whether you had written to us before. If you did not give a ZIP code, we keep a rough one worked out from your internet address.
We also count visits to this site by page, by the website or campaign that sent people, by type of device and by rough area. Those are only totals: they do not record who you are.
Why we keep it
To answer you. If you asked for samples or about carrying our pita, we use your details to arrange that and to follow up about it. We do not add you to a mailing list because you wrote to us. Where you came from tells us which of our pages and ads bring people to us.
Who sees it
The people at Cham Bakery who answer enquiries. Your message is stored in the bakery's own system and sent to us by email through our mail provider. We do not sell, rent or trade your details to anybody.
Text messages
If you give us a mobile number on one of our forms and tick "It's OK for Cham Bakery to text me about my enquiry", we may text you from Cham Bakery about what you wrote to us: to answer a question, arrange samples or confirm a delivery. We send no marketing texts. How many depends on the conversation, usually a few. Message and data rates may apply.
Reply STOP at any time and we will not text you again. Reply HELP, or use the contact page, for help. Carriers are not liable for delayed or undelivered messages.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We never share or sell mobile numbers or texting consent to anybody else, for their marketing or for any other reason.
The Text Message Terms say the rest.
How long we keep it
As long as we are talking with you about it, and for as long as we have a reason to, such as an order you placed. If you would rather we did not keep it, ask and we will delete it. Messages our spam filter turns away are deleted after 90 days.
Analytics
On chambakery.com we use Google Tag Manager and Google Analytics to count visits and see which pages people find useful. We also run the Meta (Facebook) pixel, which tells Meta that somebody visited, so we can see whether our ads on Facebook and Instagram bring people here. They use cookies to do it. They do not tell us who you are. You can block them in your browser's settings, and the site works the same without them.
When somebody signs in to the bakery's office, we check which country their internet address is in, using IP to Country Lite by DB-IP, licensed under CC BY 4.0.
Asking us to delete your details
Write to us through the contact page, or call or email us using the details at the foot of this page, and tell us what to delete. We will do it and let you know.
Cham Bakery, 4421 Ridgewood Ave, St. Louis, MO 63116.